Excellent customer service can have a substantial impact on long term company profitability. Customer satisfaction depends on understanding customer needs and fulfilling them effectively, even anticipating them. A Customer Relationship Management (CRM) system gives you the ability to respond to customers’ needs efficiently and consistently.

CRM benefits:

• Increase sales and reduce sales costs, especially long term;
• Improve marketing effectiveness;
• Increase customer satisfaction;
• Manage and share information across separate functions—marketing, sales and customer service;
• Build customer loyalty and reduce customer churn.

VAULT works with two open source CRM systems—SugarCRM and Vtiger, because each has distinct advantages. These systems can be installed on your server or ours. We also offer a hosted CRM service.

We will assist you with making the best choice for your situation, install your CRM system, manage data clean up and transfer, and provide training. We offer ongoing support and maintenance to ensure that your CRM system is always up-to-date and secure. Our basic installation charge includes software with a value of approximately $2,000 at no additional cost to you.